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FAQ's

Event Related

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What’s the best time to arrive?

2 hours before the event, that’s for sure.
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What time does it end?

Around 8 PM
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I am a photographer, can i get a media pass to take photos at the festival?

We are very sorry, this is a strictly limited in-house event
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What form of ID will i need at the event?

KTP/ SIM / KITAS
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What time does gates/doors open?

2 hours before
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Do you have EFTPOS and ATMs at the event?

No, we are sorry. But there is ATM center nearby the venue
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What items are banned at the festival?

Drugs, E-Cigarettes, Alcohol and definitely sharp items and weapons
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What kind of camera can I bring?

We are sorry to say that camera is prohibited to the event
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I’ve lost something at the festival where do i go?

Please take care of your own belongings during event and we are not responsible for it. Should you lose them, you can report to help desk and we will try our best to help you.
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Is there Disabled Access?

There is an elevator that we can use for disabled

Ticket Related

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Where can I purchase tickets from?

You can purchase the tickets via this website under the tickets section. You can also purchase at The Feast every Saturday 2-8PM at Graha Niaga Thamrin, Fl 6.
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Does the e-ticket need to match my name?

No, but when someone bought it for you, then the person needs to be present while exchanging the tickets for the pass. You then should get your ticket from him/her.
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How/Can I change the name on my tickets?

No. We are sorry, it’s not transferable
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I’ve lost my tickets – what do I do?

Please go to our helpdesk. Our team can help you out during D-day!
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I’m having trouble purchasing tickets who should i contact?

Please send a email to info@lojconference.id or call Any - (+62)821-2288-8365 if you have any issues.
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Will there be tickets sold at the event?

Historically, our two previous events’ tickets were SOLD OUT months before D-Day. We strongly suggest you grab your ticket beforehand to secure entry
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Can i purchase tickets with installment or payment plan?

Sure. Please visit our installment page
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What credit cards can i use? How much is the charge?

Any with a Mastercard or Visa logo on it. The charge is IDR 50,000 as instalment fee and Convenience Fee 3% of your amount of transaction
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My credit card has been declined, what can i do?

Please try again, if not there’s always the option of offline payment or bank transfer
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Can I slide off my wristband and give it to a friend?

No, damaged wristband will make it invalid to enter. Please keep your wristband with you since you will need it throughout the event. For conference participants, your band is also valid for Grand Feast, so keep it handy.
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I accidentally damaged my wristband, what do I do?

Our wristbands are waterproof, shockproof, and sweatproof. It should not be damaged if not intended. Just keep the damaged band with you and go to our help desk
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I accidentally put my wristband on too loose, what do I do?

Don’t worry, give it to our help desk, and they will fix it for you
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I bought tickets from a “friend” / Scalper / 3rd party off gumtree, how can I verify this pass will work or is legit?

During the event, we will scan it digitally to show if it is legit or not. So make sure you purchase your tickets from credible source
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My friend got his order or his email notification that his order is coming and I didn’t get mine yet. What should I do?

Relax. Take it easy. Take a screenshot, we’ll handle the rest!